8/14/2023 0 Comments Rush my passport reviews******'s message was my passport was lost and I needed to complete the lost passport process and call *******-XXXX. Today I received a call from ****** at phone number *******-XXXX and she told me my passport was lost (counter to what 5 other Customer Service Reps. I followed up weekly and at week four they told me my passport would arrive the following Wednesday (a common theme) - they even gave me a USPS tracking number showing the packet had been delivered. At week five I started calling Rush My Passport to check status. I paid and completed forms on Janufor expedited service - I have FedEx proof of delivery. It is a RACKET!!! A waste of time and MONEY! STAY AWAY! Read these reviews before falling for their expedited promises. How this company is legal I do not understand. Now I'm out $436 for something I could've done MYSELF for $190 via the post office and gotten my passport in time. Save yourself the stress and aggravation. I call AGAIN on 3/21/23 and I'm told that my documents have been sent off for processing at the ***************** What?! Why?! I canceled!! There is no communication with the consumer, you can never reach anyone and spend close to hours on hold trying to get through. I'm told that they'll put in a request to overnight my documents back to me (old passport and marriage certificate). Then I call back on 3/17/23 to find out when I would get my official documents back. I printed my application 8x10 per my home printer settings and this caused a week delay in my application. ![]() ![]() I canceled my order on 3/14/23 because I wouldn't get my passport in time because they changed their turn around time from 5 weeks (which is what I initially paid for) to 6-8 weeks and didnt even inform me! Not to mention, they have you watch this full video with directions and not once does the video mention make sure your printer settings are at 8.5x11. If I can give ZERO stars I would! 3 weeks of stress, aggravation and grief.
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